Privacy Policy

Last updated: October 10 2025

Operated by: Tropic Sailing Ltd – T/A Sailormade ("we", "us", "our")

Registered in: New Zealand

1. Purpose of This Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, communicate with us, or book yacht charters and related services through our platform.

By using our Services, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Website.

2. Our Commitment to Your Privacy

We are committed to protecting your privacy in accordance with:

The New Zealand Privacy Act 2020, and
Where applicable, the European Union General Data Protection Regulation (GDPR) and other international privacy laws.

We process personal information lawfully, fairly, and transparently.

3. Information We Collect

We collect personal information necessary to provide and improve our Services. This includes:

3.1 Information You Provide

Name, contact details (email, phone number, address)
Date of birth, nationality, and identification documents (for charter compliance)
Payment details (processed securely via third-party gateways)
Booking details, preferences, and travel plans
Skipper or crew certifications (for bareboat charters)
Communications and correspondence with us

3.2 Information We Collect Automatically

Device and browser information
IP address and approximate geolocation
Cookies, analytics, and usage data from our Website
Log data (time, date, and duration of your visit)

3.3 Information from Third Parties

We may receive data from:

Charter Providers, agents, and payment processors
Third-party booking platforms integrated with our Services
Marketing partners or social media platforms (if you interact with our ads or pages)

4. How We Use Your Information

We use your information to:

Facilitate and manage yacht charter bookings
Communicate with you about your enquiries or bookings
Process payments and issue confirmations or invoices
Provide customer support and dispute resolution
Comply with legal and maritime requirements
Improve our Website, services, and user experience
Send marketing communications (only with your consent)

We do not sell your personal information to third parties.

5. Sharing Your Information

We may share your information only when necessary to deliver our Services:

Charter Providers: To confirm and manage your booking
Payment Processors: For secure transaction processing
IT and Hosting Partners: For website and email operation
Legal and Regulatory Authorities: When required by law or maritime regulations
Professional Advisors: For accounting, auditing, or legal compliance

All third-party partners are required to handle your information in accordance with privacy and security standards equivalent to ours.

6. International Data Transfers

As we operate globally, your personal information may be transferred and stored outside New Zealand (for example, in the EU, US, or other regions).

We ensure that any international data transfer complies with applicable data protection laws and includes adequate safeguards.

7. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law.

When no longer needed, information is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

Improve functionality and user experience
Remember preferences and login details
Analyse traffic and website performance
Deliver relevant advertising (where consented)

You can adjust your browser settings to refuse or delete cookies, but this may affect site functionality.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent to marketing communications
Object to or restrict certain types of data processing

To exercise your rights, contact us at contact@sailormade.co.nz.

We may need to verify your identity before processing your request.

10. Data Security

We take reasonable technical and organizational measures to protect your information from loss, misuse, and unauthorized access, including:

SSL encryption on our website
Restricted access to data by authorized personnel only
Secure data storage and regular system monitoring

While we take every precaution, no online transmission is completely secure, and you acknowledge this risk when using our services.

11. Third-Party Links

Our website may contain links to third-party websites or booking systems.

We are not responsible for their privacy practices. Please review the privacy policies of those websites before sharing personal data with them.

12. Children’s Privacy

Our Services are not directed to children under 16 years of age.

We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The revised Policy will be posted on our website with an updated “Last Updated” date.

Your continued use of our Services constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:

Email: contact@sailormade.co.nz
Address: 32C Powell Street, Avondale, Auckland 1026, New Zealand
Phone: [+64 XXX XXX XXX]

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz

Privacy policy